FAQ

For now, all you need to do is contact us directly via the whatsapp-button above and send us the YouTube video where you want to interact on. We will get back to you immediately and generate the interactive link for you! If you reach us from the U.S., the answer might take a few ours, because we do not use bots - it's us! 🙂

It's super simple. Once you receive the link to your Mosaeek interactive experience, you just need to share the link via "swipe-up" on your Instagram Stories.

Don't worry, the Mosaeek video URL never expires. You can still reshare it on your Instagram bio, website or wherever you would like to.

Your video, your rules. You are the one who decides which video-reply deserves to be on top of your content. To make it even more clear, everytime someone sends a video-reply, you will receive an email that allows you to accept or deny that reply before it is published.

Don't worry at all - it's easy. Just send a direct message on Instagram to @mosaeek.vid, tell us your name and we will process your request within 12 hours. All your data is stored under GDPR compliance at all times and will be deleted forever if you ask us to.

No, we are updating your profile information every 5 minutes. If you decide to make your Instagram profile private, then your non-public information will also be dissapearing from Mosaeek within 5 minutes at maximum.

For now it is! 🙂

Well, are you missing any? Great to hear! Feel free to come back to us and tell us what you need.

If you want to integrate any of your YouTube videos, you just need to share the link with us and we have the code for your website 1 minute later. If you would like to have your video hosted outside of YouTube, no problem. You can provide us the video and we will convert it into a Mosaeek experience.